Jackson County Water Association

Online bill payment

Log in or sign up now to access your usage details and make payments on your bill.

Welcome to Jackson County Water Association!



Date Issued:  1/25/2022

Time Issued:  10:00 a.m.


A Boil Water Advisory is in effect for the customers of Jackson County Water Association: Starting at Junction of Highway 421 North & Highway 3447, including Highway 3447 and running to Burnt Ridge Road at the top of Big Hill, including all side roads. 


This Advisory has been issued due to. Main Line Water Leak.

Following such an event, the potential exists for bacteriological contamination of the water supply: therefore this boil water advisory has been issued as a precautionary measure.

Until further notice, boil all water used for drinking and cooking by bringing the water to a rolling boil for three minutes before using.

This advisory will remain in effect until test results do show the water to be of acceptable quality. Consumers should flush their own plumbing when service is restored.

For more information concerning BOIL WATER ADVISORY contact Sammy Creech at Jackson County Water Association. Phone (606) 287-7000.




Go to www.krwa.org/ccr/jcwa.pdf for important information regarding your Annual Drinking Water Quality Report.  Call                       (606) 287-7000 to request a copy.










As we continue to monitor the situation surrounding Corona Virus (COVID-19), Jackson County Water Association has made the decision to close the lobbies of the offices and the water plant effective Tuesday, March 17, 2020.

In efforts to limit face-to-face contact and prevent spreading the virus, visitors will be asked to reschedule and will not be allowed in buildings unless it is an emergency effective March 17, 2020. Our lobbies and the water plant will be closed to the general public and all payments must be handled by the options listed below:

  •  On-line at: https://jcwaco.com
  •  Drop Box located just outside the entrance gate
  •  Automatic Bank Draft from checking account
  •  By Mail:  P.O. Box 232 Tyner, KY 40486



Payments may be made during office hours ONLY Monday-Friday 8:00– 4:30 by the following options:

  • Customer Service (606) 287-7000 *Pay by Phone using Debit or Credit Card*
  • Drive Thru


We understand these changes may be inconvenient, so we greatly appreciate your patience and flexibility during this challenging time. We feel this preventative measure will greatly reduce the risk for both our members and employees.

As we move forward, rest assured that all Jackson County Water Association employees will continue to work diligently with our members to resolve any issues that may arise. Field crews will continue to respond to service calls and normal daily operations should not be affected as all employees are continuing to work.

If you have any questions about our payments or other business issues, please call us at (606) 287-7000.








Kentucky Public Service Commission-View Case Filings 2017-00182 on link below:



View the 2017 Water Quality Report Here

View the 2018 Water Quality Report Here

View the 2019 Water Quality Report Here



Jackson County Water Association Monthly Meetings are held the second Monday of each month at 7:00p.m. at the Jackson County Water office.