COVID-19

As we continue to monitor the situation surrounding Corona Virus (COVID-19), Jackson County Water Association has made the decision to close the lobbies of the offices and the water plant effective Tuesday, March 17, 2020.

In efforts to limit face-to-face contact and prevent spreading the virus, visitors will be asked to reschedule and will not be allowed in buildings unless it is an emergency effective March 17, 2020. Our lobbies and the water plant will be closed to the general public and all payments must be handled by the options listed below:

•  On-line at: https://jcwaco.com
•  Drop Box located just outside the entrance gate
•  Automatic Bank Draft from checking account
•  By Mail:  P.O. Box 232 Tyner, KY 40486

Payments may be made during office hours ONLY Monday-Friday 8:00– 4:30 by the following options:

• Customer Service (606) 287-7000 *Pay by Phone using Debit or Credit Card*
• Drive Thru

We understand these changes may be inconvenient, so we greatly appreciate your patience and flexibility during this challenging time. We feel this preventative measure will greatly reduce the risk for both our members and employees.

As we move forward, rest assured that all Jackson County Water Association employees will continue to work diligently with our members to resolve any issues that may arise. Field crews will continue to respond to service calls and normal daily operations should not be affected as all employees are continuing to work.

If you have any questions about our payments or other business issues, please call us at (606) 287-7000.

**WHEN PAYING YOUR BILL ONLINE PLEASE REMEMBER IT COULD TAKE 24-48 HOURS TO POST**

Kentucky Public Service Commission-View Case Filings 2017-00182 on link below:

http://psc.ky.gov/PSC_WebNet/ViewCaseFilings.aspx?case=2017-00182 

View the 2017 Water Quality Report Here

View the 2018 Water Quality Report Here

Jackson County Water Association Monthly Meetings are held the second Monday of each month at 7:00p.m. at the Jackson County Water office.